Question 1

How fast does Dan Express deliver packages within Nairobi?

Accepted Answer

For deliveries within the Nairobi Central Business District (CBD), we offer lightning express delivery typically completed within 30 to 60 minutes. For deliveries across Nairobi metropolitan zones (Westlands, Kilimani, Upper Hill, Industrial Area, Eastlands, Karen, Thika Road corridor, etc.), parcels are delivered same-day, typically within 1 to 3 hours from dispatch.

Question 2

Where is Dan Express Courier Services physically located?

Accepted Answer

Our central dispatch operations and headquarters are located at Lake Turkana Business Centre, Moi Avenue, Nairobi Central Business District (CBD), Kenya. Our central CBD presence allows our fleet of motorbike couriers to rapidly reach any commercial building, street, or suburb across Nairobi.

Question 3

How are delivery prices calculated?

Accepted Answer

We operate on a transparent, flat zone-based pricing structure with zero hidden fuel surcharges or surprise fees. Rates start at our low base CBD tariff and are clearly tiered based on designated delivery zones. Online vendors can look up live zone rates inside their vendor portal or download our standard rate card.

Question 4

How does an e-commerce vendor or shop sign up for delivery services?

Accepted Answer

Registering as a Dan Express Vendor is simple and free. Click "Create Account" on our portal login page, enter your registered business name, manager contact person, phone number, and physical Nairobi pickup address. Once submitted, our dispatch management verifies and activates your merchant account within 2 hours.

Question 5

Do you support Cash on Delivery (COD) and M-Pesa payments for customer orders?

Accepted Answer

Yes. Our trusted riders are trained to safely collect payment from recipients upon delivery via M-Pesa. All collected amounts are logged accurately into our automated dispatch portal and promptly reconciled to the vendor according to their chosen payout cycle (daily, weekly, or monthly).

Question 6

What are your official payment credentials for invoicing and deliveries?

Accepted Answer

Dan Express accepts official cashless payments through: M-Pesa Paybill Number: 247247, Account: 0708648262. We also support direct bank transfers via Family Bank (Account: 033000042388) and Co-operative Bank of Kenya (Account: 01192985838700). Official digital PDF receipts and invoices are generated automatically.

Question 7

Can we schedule daily recurring package pickups from our warehouse or shop?

Accepted Answer

Absolutely. We partner with numerous retail stores, pharmacies, tech distributors, and clothing brands in Nairobi. You can set designated daily pickup windows (e.g. 10:00 AM and 3:00 PM), and our assigned rider will report directly to your counter for scheduled dispatch.

Question 8

How can I contact Dan Express for urgent inquiries or parcel assistance?

Accepted Answer

You can reach our Central Operations Dispatch directly by phone at 0708 648 262, connect via WhatsApp at +254 708 648 262, or email us at info@danexpress.co.ke. Our dispatch operations desk is staffed Monday through Saturday from 7:00 AM to 7:30 PM.

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